FAQ

What is the difference between full service design and online design?

Like full service design, we work one on one to develop a specific and unique design based on your needs and style. Once you receive your complete design and are satisfied with all of the pieces, you become responsible for following through with the purchasing and installation of all the items. We give you all the tools and direction for you to be able to carry the design out on your own.

The benefit of this is you can purchase all at once or over the course of time and you don’t have to pay any extra project management fees as you typically would in full service design. If you choose to use online bathroom or kitchen design, you will have all the relevant information to communicate and work with contractors or other trades.

Rest assured, we are always available when questions come up!


I’ve looked over the packages and pricing but don’t see exactly what I’m looking for.

No worries, we create completely custom packages. Contact us and we will figure out what best fits your needs.


Do you design for all styles?

Yes, as a designer our design style has to be a reflection of each client. We explore your style through a design questionnaire as you check out and ask that you save images, or share your Pinterest (or similar) at the beginning of each project. We also solidify the design with several moodboard options before we design the specifics of your space.

Do you do styling projects for commercial spaces?

Absolutely! We have a lot of experience with commercial design. Styling projects are great for office spaces, restaurants and waiting areas. Contact us so we can discuss the specifics.


I see you have a bundle for 3 rooms but want to design more than 3 rooms in my home.

We always strive to make design attainable and affordable. We offer custom packages with discounts on 3+ rooms. Contact us and we can discuss. We can create packages for something as small as shelf styling to designing every room in your entire home.


How long does the process normally take?

Anywhere from 2-6 weeks depending on package size and your response time.


How do we communicate during the design process?

Phone, email and online meetings where we share our screen with you are a few ways we will stay in constant communication.


Are all the items suggested in the design from places that I can purchase from?

Yes, every place we select is from a retailer you can order directly from. Rest assured, we don’t source from anywhere outrageously priced. We provide direct links to each item in the purchasing spreadsheet we provide you with so you can purchase items all at once, or over time.

We also provide purchasing at our designer discount as an additional service.


If I live locally, can I still select online design?

Of course! Online design is perfect for that busy individual or family who wants the benefit of full service design on their own time. During the process if you decide you want us to be more involved in the services we provide locally then we can definitely step in to make that happen.


Is there a return policy?

All sales are final. No refunds will be given under any circumstance.

However, we offer 2 rounds of revisions to make sure we get it right and make you happy. There is almost always a round of revisions to reselect some items here or there that you may not have liked. Our goal is to help create a space you love through a process we have designed over the years to be as seamless as possible.

Feel free to set up a consult to chat or email us with questions before selecting a package.